OSL'S Project Management Process

OSL has a standard multi-phased implementation methodology that is tailored for each specific client. This tailoring results in the formulation of client specific project documentation including the Charter and Implementation Plan that will be confirmed and detailed in the Kick-Off Phase of the project. The integration of the OSL and Client project teams is key and has been critical to our success in implementation.

PHASE	PRE SALES	PROJECT INITIATION	REQUIREMENTS ANALYSIS (Planning/Scoping)	DEVELOPMENT/ CUSTOMIZATION	DEPLOYMENT	SUPPORT
Responsible Department	Sales & Marketing	Prof Services	Prof Services	R&D	Prof Services	Customer Care
Responsible Group	Sales	Project Management Office (PMO)	Business Analysts	Development	Implementation & Training	Help Desk
Prime	Account Exec	PM	PM	PM	PM	Customer Care Manager
Primary Participants	- Account   Exec - Snr   Mgmt	- PM - Account Exec	- Functional Lead - Technical Lead - Implementation   Lead - Training Lead	- Dev Manager - Developers	Implementation Team Training Team	Help Desk Rep
Secondary Participants	PMO	Requirements Leads (Functional, Technical, Training, Implementation)	Account Exec	- Requirements   Leads - Account Exec	- Requirements   Leads - Account Exec	Developers Account Exec
Activities	-Snr  Mgmt  RFP  Review -Produce  Proposal Negotiate Contract	- Kickoff   Meeting - Produce initial   Project Docs	-Planning & Scoping  Workshops -Requirements  Review	-Produce Design  Spec -Code -Test	-Install -Configure -Test -Training -Acceptance  Testing -Client  Acceptance	2nd & 3rd line support
Deliverables	-RFP -Proposal -Contract -PO	- Project Charter - Risk   Assessment - High level Plan - Contact List	- Detailed   Requirements - Updated Project   Plan - Install Core   Product - Training Plan - Data Conversion   Plan	-Design Specification -Customized Product
Milestones	Contract PO	Kickoff Meeting	-Core Product  Install -Workshops	Custom Product	- Custom   Product   Install - Training - Go Live - Client Signoff